Help article

What is the eUICC and how does it work?

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The eUICC chip, or Embedded Universal Integrated Circuit Card, is essential for eSIM functionality. It's integrated into your devices to securely store different operator profiles and manage your subscriptions. This technology allows you to install profiles remotely, eliminating the need to physically replace your SIM card when switching operators or plans. **Difference between eUICC and eSIM** It's crucial to understand the difference between an eUICC and an eSIM, even though they are complementary in today's mobile ecosystem. **Understanding eUICC** The eUICC is the physical chip that stores and manages operator profiles, while the eSIM is the digital solution for connecting to mobile networks. While the eUICC can manage multiple SIM profiles, the eSIM facilitates their use and switching between them. Attached to the device, the eUICC discreetly supports the digital functionalities that the eSIM makes accessible. The eSIM is the user interface for switching carriers and activating various services. **Key Information** If you encounter problems with the eUICC, such as being unable to download or activate a new eSIM profile, which blocks network access, here are some tips: - Deactivate unused eSIMs. - Delete expired or unnecessary eSIMs. These errors often occur when your device reaches its maximum number of profiles. - Note that storage capacity varies depending on the smartphone brand and model. **Solutions to Common Problems** If your device has reached its eSIM profile limit, here's how to sort through the ones you no longer use. **Delete an eSIM profile on iPhone (iOS)** To remove an eSIM on iPhone, go to Settings → Cellular Data or Mobile Data → Select the eSIM you want to remove → Scroll to the bottom → Tap Remove eSIM. **Delete an eSIM profile on Android** For Android devices, go to Settings → Connections → SIM Manager → Select the eSIM you want to remove → Tap Remove.