Help article
What should I do if eSIM activation is blocked on my iOS device?
Use the page content field for the main answer, steps, screenshots, and troubleshooting guidance.
Sometimes, activating an eSIM on iOS devices can encounter obstacles. This often happens when the eSIM was installed before you arrived in your destination country or region. Don't worry, even if you see a message like "activation" or "activation failed," it simply means the eSIM is ready to activate as soon as you're in the appropriate network coverage area. Here are a few visual examples to illustrate this.
Keep in mind that even if the eSIM activation is blocked, you can still enjoy other features of your device that don't require a network connection. Once you arrive at your destination and are connected to the local network, the eSIM activation should be completed, allowing you to use it fully. For any questions or assistance, our customer service team is available and ready to help!