Help article

I haven't received my QR code

If you haven't yet received the QR code, please check the following:

  • It's essential to complete your payment, as the QR code will only be sent to you by email after this step.

  • Remember to check your junk mail or spam folder if the QR code isn't in your main inbox.

More ways to learn

Check device compatibility Make sure your phone supports eSIM before ordering. Contact Mobitravelers support Need help with installation or connection issues?