Help article
What is eSIM recycling?
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Some companies that provide eSIMs impose specific activation deadlines after purchase. In other words, these eSIMs must be connected to a network and not simply installed in a device.
If an eSIM is not activated within the allotted time, it will be recirculated. This means the original purchaser will lose the ability to use it.
Why are eSIMs recirculated? This process allows providers to better manage their eSIM inventory and optimizes network usage.
Mobitravelers has no control over this recirculation process.
How do I know if an eSIM will be recirculated? Before purchasing an eSIM, check the plan details to see if there is a recirculation policy. This will tell you how much time you have to activate it.
If your eSIM includes such a policy, consult the specific information in the app to find out the time limit.
How long before an eSIM is recycled? The recycling period varies by provider, but is often set at 90 days after purchase. Be sure to check the exact timeframe for your eSIM.
Can I top up an eSIM that's ready to be recycled?
Yes, eSIMs ready to be recycled can usually be topped up.
When your plan expires, the recycling period resets. For example, if you had 90 days to activate the eSIM, you'll likely have 90 days to start using a top-up plan.
What happens if I don't use or top up an eSIM? Not using or topping up your eSIM before the deadline means it will be recycled, and you'll lose access.
Once recycled, you'll need to purchase a new eSIM to maintain coverage.
For any questions regarding the reactivation of eSIMs or any other inquiries, our support team is available 24/7 and will be happy to assist you.