Help article
Why isn't my eSIM working?
Use the page content field for the main answer, steps, screenshots, and troubleshooting guidance.
When you enter a new country, it's essential to ensure your mobile data settings are correctly configured. The local network can occasionally change these settings. Here's what to check:
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Make sure mobile data is enabled and the eSIM profile is selected.
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Enable data roaming.
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Verify that automatic network selection is enabled.
Once these settings are confirmed, your eSIM will automatically connect to the best network in the country you're visiting. If you have a data plan for that destination, you can immediately start using your mobile services.