Help article

I am unable to use my eSIM.

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Here are some steps to follow to resolve the issue. For more detailed instructions, visit our website and consult the Troubleshooting section in the menu.

  • Start by manually selecting your local network.

  • Go to Settings and set the connection to 3G or 4G.

  • If you are using two SIM cards, disable the Dual SIM option and enable only the eSIM for mobile data.

  • Ensure that Low Data mode is disabled.

  • If an APN profile is installed, consider removing it.

More ways to learn

Check device compatibility Make sure your phone supports eSIM before ordering. Contact Mobitravelers support Need help with installation or connection issues?