FAQ

Troubleshooting

I cannot scan my QR Code

Having trouble activating your eSIM with a QR code? Don't fret! Here are some troubleshooting tips to get you connected:

1. Is your phone eSIM savvy? Not all phones can handle eSIMs, so double-check if yours is compatible.
2. QR Code Blues? Make sure the QR code you're scanning isn't damaged or blurry. If it looks funky, try scanning it again or get a fresh code from your carrier.
3. Is your eSIM ready to go? Before you scan, confirm with your carrier that the eSIM is activated on their end. No point scanning a sleeping giant!
4. Shine a Light! Dim lighting can confuse your phone's scanner. Try moving to a well-lit area or brighten the room to make the QR code stand out.
5. Get Up Close and Personal! The scanner might not pick up the code if you're too far away. Scoot in closer and give it another shot.
6. Phone Reboot to the Rescue!Sometimes a simple restart can work wonders. Turn your phone off and on again, then try scanning the QR code once more.

Still having trouble? Don't hesitate to reach out to your carrier's customer service for further assistance. They'll be happy to help you get your eSIM up and running!

How to check that you have the correct eSIM activated / enabled.

Having the right eSIM activated ensures you're connected with the world. Let's explore how to verify and manage your eSIMs on both iOS and Android devices.

On Your iPhone or iPad:
1. Open the "Settings" app - it's the control center for your device.
2. Look for "Mobile Data" - this is where you manage your cellular connections.
3. You'll see a list of available eSIMs. Tap on the one you want to use.
4. Make sure the toggle for "Turn On This Line" is switched on.

On Your Android Device:
1. Head over to "Settings" - your phone's central hub for adjustments.
2. Find "SIM cards & mobile networks" - this section controls your SIM card and eSIM settings.
3. Scroll down until you see "Manage eSIM." This is where the magic happens!
4. Check if your preferred eSIM is enabled. If not, simply turn it on.

Not sure which eSIM is the right one? Don't fret! Contact your mobile carrier, and they'll be happy to confirm which eSIM should be activated on your device.
Here's another trick: Try turning off the eSIMs you're not using and see which one disrupts your connection. This will help you identify the currently active eSIM.
By following these simple steps, you'll be a pro at managing your eSIMs in no time!

How can I tell if my eSIM is installed?

Unsure if your eSIM is up and running? Fear not! This guide will unveil the steps to check its presence on various devices.

For iPhone and iPad users:
1. Dive into your Settings.
2. Seek out the "Mobile Data" section.
3. If your eSIM is nestled comfortably inside, you'll see it displayed under "SIMs".
4. To ensure it's active, tap on the eSIM and verify that "Turn On This Line" is switched on.

For Android explorers:
1. Embark on a journey to Settings.
2. Navigate to "SIM cards & mobile networks".
3. Scroll down until you discover the hidden treasure - "Manage eSIM". Tap on it to unlock its secrets.
4. If your eSIM resides within, it will be displayed. Double-check that it's enabled for smooth sailing.

Still lost in the digital wilderness? Don't fret! Seek guidance from your mobile carrier or device manufacturer. They hold the map to navigate your specific eSIM settings.
In essence, with a few clicks, you can unveil the status of your eSIM and ensure it's ready to connect you to the world.

If you are still unsure if your eSIM is installed, check with your carrier or device manufacturer for specific instructions on how to check your eSIM settings.

Having trouble with your physical SIM after activating an eSIM? Don't fret! Here are some handy tips to get things working smoothly again.

1. Double-check the SIM Tray: Sometimes, the simplest things trip us up! Make sure your physical SIM card is snug and secure in its designated slot within the tray. A loose card can disrupt connectivity.
2. Settings Shuffle: Your device might be confused about which SIM to use. Head over to your settings (Cellular or Mobile Data, then SIM Applications) and ensure the correct card is chosen for calls, texts, and data.
3. Power Up, Power Down: A classic tech trick - the restart! Sometimes, a quick reboot can clear up any glitches affecting your SIM cards. Just hold the power button, turn it off, wait a moment, and then power it back on.
4. The SIM Shuffle: If a restart doesn't do the trick, try taking your physical SIM card out completely and putting it back in. Power your device on again and see if that solves the issue.
5. Carrier Check-in: Still no luck? It might be time to loop in your carrier. They can confirm if your physical SIM is properly activated and working on their network.

Remember, eSIMs and physical SIMs can sometimes clash. By ensuring both are set up correctly, you can get your device functioning flawlessly again.

My iMessage has stopped working after installing my eSIM

Having iMessage troubles after switching to an eSIM? We've all been there. But fear not, getting those blue bubbles back is a breeze! Let's troubleshoot:

1. Double-check your eSIM: Is your eSIM activated and rocking a data plan? A quick call to your carrier will confirm everything's A-OK.
2. iMessage checkup: Is iMessage taking a nap? Head to Settings > Messages and make sure it's switched on. Don't forget to verify your phone number and email address are listed correctly under "Send & Receive."
3. Restart magic: Sometimes, a simple restart is all it takes! Hold the power button, slide to power off, wait a few seconds, and then power back on.
4. Network refresh: Feeling the need for a fresh start? Go to Settings > General > Reset > Reset Network Settings. This will reset your Wi-Fi, cellular settings, and more (be prepared to re-enter passwords).
5. Software update: Is your device running the latest iOS or iPadOS? Updates often include bug fixes, so head to Settings > General > Software Update and see if there's a new version waiting.

Still having issues? No worries, Apple Support is just a tap away to help you get those blue bubbles flowing again!

How do I set up my APN?

But for those who like to be in control, here's how to check or manually configure the APN on your device:

iPhone:
1. Head over to your Settings.
2. Tap on Mobile Data.
3. Choose your eSIM from the listed Cellular Data Plans.
4. Select Mobile Data Network.
5. In the APN field, simply enter drei.at (and leave the rest blank).

Android:
1. Open your Settings.
2. Navigate to the Network & Internet section.
3. Tap on Mobile Networks.
4. Select Access Point Names.
5. Enter the new APN details: drei.at (other fields can be left empty).

That's it! With these steps, you're good to go (whether you prefer automatic setup or a hands-on approach).

Problems with slow internet connection or slow internet speed

Is your eSIM connection lagging behind? Don't fret! Here's a battle plan to conquer sluggish internet speeds:

1. Signal Strength Scout: First, check your device's signal bars. A weak signal or congested network can lead to slowdowns. If possible, move to a spot with better reception, or try switching to a different network offered by your eSIM provider.
2. Data Plan Detective: Ensure your data allowance hasn't been exhausted. Carriers may throttle speeds once your data limit is reached. Check your plan details or contact your provider to see if this is the culprit.
3. Network Reset Renegotiation: Sometimes, a network reset can work wonders. This clears out any temporary glitches that might be hindering your connection. (Consult your device's manual for specific instructions.)
4. Data-Hungry App Patrol: Certain apps can be notorious data hogs. Identify and disable or uninstall apps that you rarely use or are known for high data consumption.
5. Cache & Data Cleanup Crew: Clearing the cache and data of your device can free up space and potentially improve performance. This can be done through your device's settings menu.
6. Device Reboot Revival: A simple restart can often resolve temporary issues. Give your device a quick reboot and see if that jumpstarts your internet connection.

If these steps don't solve the problem, contact your eSIM provider's customer support. They may have additional troubleshooting tips or offer solutions like upgrading your data plan. With a little detective work and their expertise, you'll be back to blazing-fast web surfing in no time!

Can't connect my eSIM on iOS/iPhone

Ever feel like your eSIM is playing hide-and-seek on your iPhone? Don't worry, we've all been there. But fear not, here are some quick tips to get your eSIM connection working smoothly:

1. Check Your Device's Specs: Not all iPhones and iOS devices are eSIM buddies. Make sure yours is on the compatible list before diving in.
2. Is Your Carrier eSIM Savvy?: Just like your device, your carrier needs to be eSIM-friendly. Double-check if they offer eSIM plans before proceeding.
3. Activate eSIM Power: To connect your eSIM, it needs to be switched on in your settings. Head over to Settings > Cellular > Add Cellular Plan and follow the prompts to scan your carrier's QR code.
4. Double-Check the Details: After scanning, give the eSIM plan info a good look to ensure everything's accurate. Any mistakes? Contact your carrier for help.
5. Restart for Success: Once the eSIM plan is added, give your device a fresh start by restarting it. This helps the eSIM connection activate properly.
6. Updates are Key: Make sure your iPhone or iOS device is running the latest software. Go to Settings > General > Software Update and see if there are any updates waiting.
7. Network Reset (Last Resort): If you're still facing connection issues, try resetting your network settings. This will erase saved Wi-Fi passwords and cellular settings, so be mindful before doing this. Go to Settings > General > Reset > Reset Network Settings.

Still having trouble connecting your eSIM? No worries, just contact us and we'll be happy to help!

"Unable to Complete Cellular Plan Change" error message

Are you trying to switch to a new eSIM plan on your phone but keep getting an "Unable to Complete Cellular Plan Change" error? Don't worry, you're not alone! This glitch can happen for a few reasons, but fret not, there are ways to fix it and get connected in no time.

- Network Blues: A weak internet connection can throw a wrench in your eSIM plan switch. Make sure your phone has strong, stable internet before giving it another shot.
- Carrier Catch: Some carriers might have restrictions on the types of plans you can use with your device. For instance, they might only allow postpaid plans and not prepaid ones. Double-check that the new eSIM plan is compatible with both your phone and your carrier.
- Device Disagreement: Not all devices are created equal, especially when it comes to eSIM compatibility. If your phone isn't compatible with the carrier's network or the eSIM plan itself, you might run into this error.
- Phone hiccups: Sometimes, the issue might lie with your phone itself. Outdated software or low storage space can prevent the eSIM plan change from going through.

Here's what you can do to troubleshoot:

1. Boost Your Signal: Make sure your phone has a strong internet connection.
2. Check Compatibility: Confirm with your carrier that the new eSIM plan works with your phone and their network.
3. Software Update: Ensure your phone's software is up-to-date.
4. Re-add the eSIM: Try removing and then re-adding the eSIM plan.
5. Contact Carrier Support: If these steps don't work, reach out to your carrier's customer support. They can provide more specific help and get you connected.

What should I do if my device is network locked?

If your device is currently locked in a carrier's embrace, eSIM won't work its magic. Fear not, adventurer! Here's your guide to unlocking eSIM possibilities:

1. Free Your Phone, Embrace Choice: The first step is to contact your current carrier and request an unlock. They might have requirements or fees, but think of it as an investment in future flexibility.
2. Third-Party Path: Proceed with Caution: Unlocking services exist, but be wary, matey! Some might be untrustworthy or even harm your device. Do your research before diving in.
3. New Horizons Await: If unlocking isn't an option, consider a new device that's compatible with your desired carrier. It's a fresh start with endless possibilities!

Remember, not all devices can be unlocked, and there might be consequences like warranty voiding. Before setting sail, explore all your options carefully!

“This code is no longer valid” error

There are two main culprits behind this error message: a funky QR code or an already-installed eSIM.

- QR Code Blues: Sometimes, scans go wonky, especially with a weak internet connection. Boost your signal strength and try rescanning the code.
- Double Check Installation: Is your eSIM already a resident on your phone? Head over to Settings > General > About. Scroll down - if you see an ICCID with an extra digit, that means your eSIM is up and running. Remember, most eSIMs are one-time installs. If you're trying to put a removed one back in, it might not work. Your eSIM app or website should have more details on this.

What is "PDP Authentication Failure?"

Ever tried to use your phone and gotten a mysterious "PDP Authentication Failure" message? Don't worry, it's not your fault! This error means your phone and the cellular network aren't speaking the same language. Let's break it down and get you back online.
Think of PDP (Packet Data Protocol) as the secret handshake between your phone and the cellular network. It ensures data flows smoothly when you browse or download.
Several things can cause this error:

- Misconfigured Settings: Sometimes, the settings telling your phone how to connect get messed up. We can fix that!
- Spotty Signal: If you're in a dead zone, you might have trouble connecting altogether. Try moving to a stronger signal area.
- Account Issues: There might be a glitch with your account or billing information. Don't worry, we can help check that too.
- Device Trouble: Outdated software or hardware problems can sometimes cause connection issues.

Here's what you can try:

1. Double Check: Make sure your phone works with eSIMs and is properly activated.
2. Setting Savvy: Verify the Access Point Name (APN) settings for your carrier are correct in your phone's network settings. (We can help you find those!)
3. Account Checkup: Give your account a quick look-see to ensure everything is in order and there are no outstanding charges.
4. Update Time: Make sure your phone's software is up to date. New updates often include bug fixes that might solve the problem.
5. Restart and Refresh: Sometimes, a simple restart can clear things up. Try turning your phone off and on again, then try connecting.

If you've tried all these steps and are still stuck, feel free to contact us! We're happy to help you troubleshoot further.

Can’t connect my eSIM on Android

If your eSIM connection on your Android device is acting up, fret not! We've got a handy guide to get you back online in no time.

- Step 1 (Check Your Device): Before diving in, let's make sure your phone is eSIM-ready. Some Android devices haven't quite embraced this futuristic tech yet. A quick look at your phone's manual or a visit to the manufacturer's website will confirm its eSIM compatibility.
- Step 2 (Is Your Carrier on Board?): Just like your phone, your carrier needs to be eSIM-friendly too. Not all carriers offer eSIM plans, so double-check with them to see if they're part of the eSIM revolution.
- Step 3 (Unleash the Power of eSIM!): Now that we've confirmed your phone and carrier are ready to rock, it's time to enable the eSIM option in your settings. Think of it as flipping the switch to unlock a world of connectivity! Here's the secret handshake (navigation steps): Settings > Network & Internet > Mobile network > Advanced > Carrier > Add carrier. Look for the option to "Add a new plan" and get that eSIM party started.
- Step 4 (Scan Like a Pro): Your carrier will provide you with a special QR code. This is your golden ticket to eSIM connectivity. Using your phone's camera, scan the code like a champ. Make sure your camera is working properly and the code is nice and clear for a smooth scan.
- Step 5 (Double-Check the Details): After scanning the code, take a moment to review the eSIM plan details. Make sure everything looks ship-shape. If you spot any errors, don't hesitate to contact your carrier for assistance.
- Step 6 (Power Up for eSIM Success!): Once you've successfully added the eSIM plan, give your device a quick restart. This ensures the new eSIM connection is activated and ready to roll.

If you've followed these steps and your eSIM is still giving you the cold shoulder, don't hesitate to contact us. We're here to help you troubleshoot and get your eSIM connection singing!

“Cellular Plans From This Carrier Cannot be Added” Error Message

Are you trying to add a new cellular plan to your phone, but getting a confusing message saying "Cellular Plans From This Carrier Cannot be Added"? Don't worry, this isn't uncommon! Here's a breakdown of the culprits behind this error:

1. Phone Mismatch: Not all phones work with all carriers. If your phone isn't compatible with the new carrier's network, you might see this message. It's like trying to use a square peg in a round hole!
2. Carrier Lockout: Some phones are locked to a specific carrier, meaning they can only use plans from that company. If your phone is locked to a different carrier than the one you want to switch to, this error might pop up. Imagine your phone is like a club with a strict entry policy!
3. Carrier's Call: Sometimes, the carrier itself might have restrictions on the types of plans you can add to your device. For instance, they might only allow long-term contracts (postpaid) and not pay-as-you-go options (prepaid). Think of it as the carrier having its own set of rules.

If you're facing this error, the best solution is to contact your current carrier's customer support. They can explain the reason behind the message and guide you on how to fix it. They might be able to unlock your phone or suggest compatible plans!

Managing eSIM's

How long does an eSIM take to arrive and install?

Heads up! After buying an eSIM bundle, it might take 2-3 minutes for your device to be ready to use it.
Installing the eSIM is a breeze on most devices, but don't get impatient! Once it's in, it can take up to 10 minutes for everything to connect and work perfectly.
Important tip: Resist the urge to exit the installation screen during this process. Leaving early could mess things up and force you to start all over again.

How much does an eSIM cost?

Looking for the perfect data plan for your trip? We offer a variety of eSIM bundles to fit your needs and budget. Prices start as low as:

1. United Kingdom:** £0.55 per day (1GB for 7 days = £3.85)
2. United States:** $1 per day (1GB for 7 days = $7)
3. United Arab Emirates & New Zealand:** $1.30 per day (1GB for 7 days = $9.10)

The more data you need, the more affordable the price per gigabyte becomes.

How soon before my journey can I install my eSIM?

Planning a trip? Don't let phone connectivity add stress! eSIMs offer a fantastic solution, but their validity period is key. The good news is, many eSIMs are valid for a whopping 11 months from activation.
This means you can install the eSIM on your phone at your convenience, well before your trip. No need to worry about fiddling with it at the airport. Think of it as packing your data plan in advance!
Here's the beauty: Activation only happens when you start using data. So, install the eSIM beforehand, and data usage kicks in the moment you land at your destination. It's that simple!
So go ahead, activate your eSIMs – they'll be waiting patiently on your phone, ready to keep you connected when your travels begin.

How to use two eSIMs at the same time

Ever craved the flexibility of two phone numbers on one phone? Dual eSIMs can be your game-changer! But before diving in, let's ensure your device is up for the task. Different devices have varying capabilities, so check your user manual or specifications to confirm dual eSIM support.

Ready to activate your double duty phone life? Here's a roadmap:

1. Is Your Device a Contender? This is the ultimate pre-fight check. Consult your device's manual or specifications to see if it boasts dual eSIM glory. No dual eSIM support? Don't fret, you can still use a single eSIM alongside a physical SIM.
2. Power Up Both eSIMs: Contact your carriers – they'll be your cornermen in this activation bout. They'll equip you with either a QR code or an activation code to bring your eSIMs to life.
3. Unleash the Dual SIM Magic: Dive into your device's settings. Look for the "dual SIM" or "mobile network" section – the location might vary depending on your brand and operating system. This is your fight night arena!
4. Pick Your Champions: Now that your eSIMs are activated, choose your primary for calls, texts, and data. Feeling indecisive? No worries! You can even designate a SIM on a per-use basis.
5. Stay Connected, Stay Strong: Both eSIMs need to be active and have a good signal for a seamless experience. Remember, using both heavily at once can affect battery life and network performance. Think of it like juggling – it takes practice!

Dual eSIMs offer incredible convenience, allowing you to manage separate work and personal lines, or connect to a local network while traveling. So, if you crave that extra level of control over your phone life, give dual eSIMs a try! Just remember, check your device's capabilities first and be mindful of potential resource usage.

Can I still use my home SIM card with my eSIM?

Craving the freedom of two phone lines on one device? Look no further than eSIM and dual SIM technology! With eSIM, a tiny embedded chip, you can ditch the need for a physical SIM card and add an additional phone number or data plan. But is it compatible with your old SIM card?
Absolutely! Provided your device boasts dual SIM capability, you can rock both your physical SIM and eSIM simultaneously. This unlocks a world of possibilities: juggling work and personal calls, snagging a local data plan while traveling, or even having separate voice and data plans for optimal efficiency.
Of course, before diving in, ensure your device supports the dynamic duo of physical and eSIM. Additionally, check with your carrier to confirm eSIM compatibility. Setting up both SIMs is usually a breeze, and then you're in control! Choose which line rings for calls and texts, or designate a default for data use. You can even be super flexible and switch between them depending on the situation.
Keep in mind, using both SIMs can drain your battery a bit faster and potentially slow down network performance, especially if you're constantly hammering both lines. But for those who crave the convenience of two separate lines, the combo of physical and eSIM is a game-changer!

Top tips and recommendations for using your eSIM

Concerned about burning through your eSIM data too quickly? Don't sweat it! Here are some handy hacks to maximize your mobile mileage:

1. Stream Smarter, Not Harder: Ditch the high-def binge-watching! Most streaming services let you adjust video quality. Opt for standard definition (think 480p) – it'll save you a ton of data without sacrificing too much enjoyment.
2. Background App Bonanza: Background apps can be sneaky data gobblers. Let's take control! Consider disabling automatic updates for your device's operating system. These updates can be hefty, so tackling them while on Wi-Fi is best.

3. Low Data Mode: Your Data-Saving Superhero: Your phone likely has a built-in "Low Data Mode." This superhero setting helps curb data usage by pausing background tasks and automatic updates.

Ready to activate Low Data Mode? Here's a quick guide:

- iPhone: Settings > Cellular > (tap your eSIM) > Data Mode > Low Data Mode
- Android: Settings > System apps updater > (tap the three dots) > Settings > Auto-updates > Set to "Don't update"

By following these simple tips, you'll be a data-saving pro in no time!

How do you add data plans to an eSIM?

Here's a quick guide to adding some serious data muscle to your eSIM-equipped device:

1. Check compatibility: Make sure your mobile carrier offers eSIM plans and your phone is on the guest list. (They'll be happy to tell you!)
2. Plan purchase party: Head over to your carrier's website, app, or local store to grab the perfect eSIM data plan for your needs.
3. Activation code acquired! Once you've got your plan, your carrier will send you a special QR code or confirmation number. This is the key to unlocking your eSIM's potential.
4. Dive into settings: On your phone, find the eSIM settings and tap the magic button that says "Add Data Plan."
5. Scan or enter: Use your phone's camera to scan the QR code or manually type in the confirmation number provided by your carrier.
6. Follow the guide: Just a few more quick steps on your screen and voila! Your eSIM will be activated and ready to fuel your internet adventures.

How easy is it to switch between multiple SIM profiles?

With eSIM, switching between them becomes a breeze. Just a few clicks on your device, and you're good to go.
Think of it like having different hats for different occasions. Need to separate work calls from personal ones? eSIM lets you switch hats in a flash. The exact steps might differ depending on your phone's brand, but it's all designed to be smooth and user-friendly.
So, ditch the juggling act and embrace the ease of eSIM. It's a game-changer for anyone who needs to stay connected across multiple lines.

When can I remove an eSIM?

Ever feel like shedding some digital weight? If you're using an eSIM for cellular service and want to switch things up, you've got options! Removing an eSIM is a breeze, though the exact process might differ depending on your device's operating system.
Before you hit delete, remember that removing an eSIM means waving goodbye to cellular service on that device. To keep things connected, you'll need a physical SIM card or a brand new eSIM.
Here's a roadmap to guide you through the general removal process:

1. Dive into Settings: First things first, open the Settings app on your device.
2. Cellular Central: Locate the "Cellular" or "Mobile Data" option and tap it.
3. Target Your eSIM: Find the specific eSIM you want to remove and select it.
4. Say Goodbye: Look for the option to remove or delete the eSIM, then follow the on-screen instructions to complete the process.

Heads up! Certain devices might require a factory reset to remove an eSIM. This means all your data and settings will be wiped clean, so proceed with caution!
Remember, removing an eSIM doesn't always guarantee a smooth reactivation on the same device, or even a transfer to another one. This depends on your mobile provider's policies and the fine print of your eSIM plan.
So, there you have it! Taking control of your eSIM is within reach. Just a few taps and you're ready to explore new cellular service options.

What happens to unused data?

With prepaid eSIM plans, your data operates like a limited-time ticket. You purchase a specific amount of data, valid for a defined period, such as a week or a month. Think of it as a temporary internet subscription. If you don't use all of your data before the validity period ends, it will expire and be lost. To continue enjoying internet access, you'll need to purchase a new plan.

Can I add bundles for different countries and regions?

Our data bundles offer flexibility for your international adventures. Think of them as zones - you can purchase a bundle for your primary destination (let's say, the UK) and enjoy coverage in another country (like Germany) at no additional cost. This "roaming" feature lets your bundle seamlessly work in both places.
Need data in multiple regions? No problem! Our system automatically detects your location and uses the most suitable bundle. Imagine having an Asian bundle and a European bundle active simultaneously. As you travel, your eSIM will switch between them, ensuring you always have data access.
In short, our bundles provide convenient and cost-effective data coverage, keeping you connected wherever you roam!

How far in advance of my trip can I buy an eSIM?

Traveling soon? Get ahead of the game and secure your eSIM data plan whenever you're ready. Here's how it works:

1. Pick Your Perfect Plan: Browse our selection of eSIMs and find the one that fits your data needs.
2. Checkout in a Flash: Complete your purchase quickly and easily.
3. Your eSIM Awaits: Your eSIM will be waiting for you in your account under "Manage eSIMs."
4. Install on the Go: No need to rush! As long as your eSIM isn't activated, you can install it conveniently whenever you arrive at your destination.

Need a Hand? Our friendly support team is always happy to help. Just reach out if you have any questions.

Problems with slow internet connection or slow internet speed eSIM

There are several culprits that might be throttling your web browsing. Let's diagnose the problem and get your connection back up to speed!

1. Signal Strength Blues: A weak signal can leave you crawling on the internet. Check your device's signal bars – if they're low, try moving closer to a cell tower or finding a stronger network.
2. Device Reboot: Sometimes, a quick restart is all it takes! Power down your device, wait a moment, and then fire it back up. This can clear temporary glitches that might be slowing things down.
3. Software Update Sprint: Outdated software can be a drag on performance. Check for any available updates on your device and install them. These updates might include bug fixes for internet speed issues.
4. Network Settings Reset: If your connection feels tangled, try resetting your network settings. This can untangle any configuration knots that might be causing slowdowns. (Look for the reset option in your device's settings menu.)
5. Calling in the Cavalry (Your Carrier): Still stuck? Contact your eSIM provider. They can check for network issues or help you configure any specific settings needed for your eSIM.

Remember, external factors like network congestion, weather, or location can also play a role in internet speed. In such cases, patience might be your best bet. If the need for speed is dire, consider upgrading to a higher data plan or switching to a network with better coverage in your area.

How many eSIM profiles can be stored at once?

While the number of eSIM profiles a device can hold depends on its hardware and software capabilities, most devices can store several profiles at once. This storage capacity typically falls between 2 and 10 profiles, but only one profile can be active for calls and data at a time. It's important to note that the specific number supported by your device might differ based on its technical specs and the eSIM platform it utilizes.

If an eSIM-enabled phone has a SIM card in it (being used), what happens to the phone’s existing voice/SMS services if an eSIM data plan from a separate operator is added?

Owning a phone with eSIM capability doesn't disrupt your existing voice and SMS services if you're already using a physical SIM card. You can add an eSIM data plan from a different carrier without affecting your calls and texts. However, you might need to tweak your phone's network settings to ensure both SIMs work seamlessly.
Modern smartphones generally come with dual-SIM functionality. This lets you have two active lines simultaneously. One SIM can handle voice and SMS, while the other takes care of data.
Adding an eSIM data plan allows you to leverage it for internet access while keeping your physical SIM for calls and texts. Remember, adjusting network settings might be necessary for smooth operation.
The specific steps for configuring dual-SIM settings can vary depending on your phone model and mobile carrier. It's always best to consult your provider's instructions for the most accurate guidance.

Does having more than one eSIM profile mean the user must have more than one phone number?

eSIMs offer a new level of flexibility in mobile connectivity, but unlike traditional SIM cards, they typically come with data bundles only. This means they don't include a phone number, so you can't use them for voice calls or text messages directly.
However, the beauty of eSIMs lies in their versatility. You can have multiple eSIMs installed on your device alongside a regular plastic SIM. This allows you to manage different data bundles for various needs. For instance, you could have separate eSIMs with regional data plans for travel, or queue up multiple data bundles on a single eSIM for specific uses.
The ability to combine eSIMs with a traditional SIM unlocks even more possibilities. You can leverage an eSIM for data roaming while keeping your existing phone number active on the plastic SIM. This way, you can avoid roaming charges for calls and texts while using your eSIM data to stay connected.
For voice and SMS services while traveling, consider using data-based calling apps like WhatsApp. By making calls over data, you can bypass roaming fees and stay in touch with loved ones using the data on your eSIM.
In short, eSIMs offer a flexible and cost-effective way to manage your mobile data needs, especially when traveling. They work seamlessly alongside traditional SIMs, giving you more control over your connectivity options.

Can I keep using the same eSIM?

In most cases, you can continue using the same eSIM as long as:

1. Your current location is supported by the eSIM provider.
2. The eSIM remains installed on your device.
3. It has an active data plan.

If you don't see an option to add a data top-up, it might be a single-use eSIM. No need to delete it - you can simply disable it under cellular or mobile data settings for future use.

Can I use my eSIM for a personal hotspot or tethering?

While you can't directly use the same eSIM on multiple devices, you can share its internet connection with other devices by creating a mobile hotspot. This turns your phone into a portable Wi-Fi router.
Activating your mobile hotspot:
iOS: Look for "Personal Hotspot" in your Settings menu.
Android: Find "Wi-Fi hotspot" in your Settings menu.

Checking your active eSIM:
Here's how to identify the eSIM currently providing your data connection:

Android:
1. Go to Settings.
2. Navigate to "Network & Internet" followed by "Mobile Network."
3. The name displayed here corresponds to the eSIM you set up during installation.

iOS:
1. Open Settings.
2. Go to "Cellular" or "Mobile Data," then "Cellular Data."
3. The eSIM in use will have "On" displayed next to its name.

Samsung Devices:
1. Access Settings.
2. Navigate to "Connections" and then "SIM Card Manager."
3. Under "Preferred SIM card," you'll see the name of the active eSIM.

Can I Install one eSIM on several devices?

Unlike a traditional SIM card, an eSIM (embedded SIM) can't be active on multiple devices at once. This digital SIM, built directly into your device, stores mobile network information.
Activating an eSIM links its unique ID (EID) to the device's manufacturer with your carrier. Since this ID is one-of-a-kind and can't be shared, using an eSIM on multiple devices simultaneously isn't possible.
However, you can switch the eSIM between devices by deactivating it on the first one and then activating it on the new one. This way, you transfer the service to your desired device.

FAQ

How do I use iMessage when using an eSIM?

iMessage, Apple's messaging app for iPhones, usually links to your phone number, typically associated with the main SIM card. But even with an eSIM handling your data, you can still use iMessage by following these tips:

1. Keep the phone number SIM active: The SIM card linked to your iMessage phone number needs to stay powered on.
2. Disable data roaming on primary SIM: Prevent data charges on your main SIM by turning off data roaming. This ensures the eSIM handles all data, including iMessage.
3. Avoid phone calls, SMS, and data roaming charges: Remember, using voice calls, SMS, or data roaming on the eSIM might incur additional fees. Check with your carrier for details.

For uninterrupted iMessage service, link an email address instead of your phone number. Since emails rely on data, iMessage will seamlessly function through your eSIM's data connection.
Refer to our device-specific installation guides for detailed configuration steps. If you're unsure about voice and SMS roaming charges, always contact your carrier before traveling for the latest information.

How to install an eSIM on a Gemini PDA

The Gemini PDA allows you to use both a traditional SIM card and a virtual eSIM for added flexibility. Here's a general guide on setting up your eSIM:
Before you begin:

- Ensure a strong internet connection: Wi-Fi or a good 4G signal is recommended.
- Check compatibility: Verify your Gemini PDA model supports eSIM and your carrier offers eSIM activation.
- Unlocked device: Make sure your device isn't locked to a specific network.

Installation Steps:

1. Compatibility Check: Double-check that your Gemini PDA model has eSIM functionality and your carrier supports eSIM activation.
2. Obtain Activation Code: Your carrier will provide an eSIM activation code or a QR code to download and install the eSIM profile.
3. Access Settings: Open the Settings app on your Gemini PDA.
4. Locate Dual SIM options: Find the menu related to "Dual SIM" or "Mobile Network" (exact wording may differ). If this option is missing, your device might not support dual SIM functionality.
5. Download eSIM: Look for an option like "Download eSIM" or "Add eSIM profile."
6. Enter Activation Code: Input the activation code provided by your carrier.
7. Follow on-screen instructions: Complete the eSIM installation process by following the prompts on your screen.
8. Choose your preferred SIM: Once installed, select your preferred SIM (physical or eSIM) as the default for calls, messages, and data. You might also be able to set a default SIM for each function or choose dynamically based on your needs.

Please note: The exact steps for installing an eSIM on your Gemini PDA might vary slightly depending on your operating system version. If you encounter any issues or require further assistance, don't hesitate to contact your carrier or Gemini customer support.

How to save and use less data with your eSIM

Looking to stretch your mobile data plan further? Here are some effective ways to keep your data usage in check:

1. Track your data drain: Dive into your phone's settings to see exactly how much data you're burning and which apps are the biggest culprits. You can even set data alerts or limits to prevent unwanted surprises on your bill.
2. Wi-Fi first: Whenever possible, hook up to a Wi-Fi network instead of relying on your mobile data. This is especially important for data-hungry activities like streaming videos or grabbing large files.
3. Background data on lockdown: Some apps sneakily gobble up data in the background, even when you're not actively using them. To reign them in, you can either disable background data for specific apps or put a general restriction on background data usage on your phone.
4. Stop auto-playing videos: Auto-playing videos on social media platforms like Facebook and Instagram can be data hogs. Luckily, you can usually turn off auto-play within these apps to save precious data.
5. Data compression to the rescue: Some apps and browsers have built-in data compression features that can significantly reduce the amount of data you use. For instance, Google Chrome's data saver function can slash your data usage by up to half.
6. Download for offline enjoyment: Many apps, like Netflix and Spotify, let you download content for offline viewing or listening. This is a fantastic way to save data while traveling or in areas with spotty internet access.

Can I use WhatsApp, Facebook, Instagram and Tik Tok with an eSIM?

Absolutely! Using WhatsApp, Facebook, Instagram, and TikTok works just fine with an eSIM.
An eSIM is basically a digital SIM card. It doesn't limit your phone's capabilities or prevent you from using any apps. As long as your device supports these apps, you can access them with an eSIM the same way you would with a regular SIM card.
Activating an eSIM won't change your phone number, and all your existing apps and data will stay put. This means you can use all your favorite apps, including WhatsApp, Facebook, Instagram, and TikTok, without any issues. Just remember, you'll need an internet connection (either cellular data or Wi-Fi) to use these apps.

What is the benefit of eSIM to business travellers?

For business travellers who juggle international connections and tight schedules, eSIMs offer a game-changing solution. Here's how:

1. Effortless Connectivity: Ditch the fumbling for SIM cards! eSIMs allow you to activate local data plans remotely, eliminating the hassle of physical swaps between countries or carriers.
2. Cost-Conscious Connections: eSIMs can be a budget win. Instead of expensive roaming charges or multiple SIM cards, activate local plans with competitive rates, maximizing value on every trip.
3. Flexibility at Your Fingertips: Need to adjust your data plan on the go? No problem. eSIMs allow for quick and easy switching between carriers and plans, adapting to your travel needs seamlessly.
4. Enhanced Security: Business travellers often carry sensitive information. eSIMs offer peace of mind with tamper-proof technology that integrates directly into your device, reducing the risk of loss or theft.
5. Rock-Solid Reliability: Unlike physical SIM cards prone to wear and tear, eSIMs provide a dependable connection. This ensures uninterrupted service for critical work activities like video conferencing or sending important emails.

Will installing an eSIM lock my phone?

Don't worry, switching to an eSIM won't lock your phone!
An eSIM, or embedded SIM, lives inside your phone's hardware. Unlike a regular SIM card, it's completely digital and doesn't need any swapping out. Activating an eSIM happens right on your phone through the settings menu.
The good news is, using an eSIM has zero impact on whether your phone is locked or unlocked. That depends on your carrier and if they've locked your phone to their network. Switching to an eSIM won't alter that situation.

How many eSIMs can I store in my phone?

The capacity for storing eSIMs varies depending on your phone's manufacturer and model. While some phones are limited to just one eSIM, others can hold several. As an illustration, the newest iPhones (iPhone 14 series) can store up to three eSIMs, whereas the Google Pixel 6 series is restricted to a single eSIM. To determine the precise number your phone can accommodate, it's recommended to consult your phone's specifications or user manual

Is 5G available?

5G technology is here, offering blazing-fast speeds, near-instantaneous responsiveness (low latency), and increased network stability compared to its predecessors.
If your device utilizes an eSIM for mobile data, you can leverage 5G's potential. However, two key factors come into play:

1. Device Compatibility: Ensure your device is built to handle 5G networks.
2. 5G Coverage: Verify if your service provider offers 5G in your area. The good news is that many cellular operators are actively deploying 5G worldwide, with coverage expanding rapidly.

While 5G boasts impressive speed and performance, it's not yet universally available. Coverage can vary depending on several aspects, including network traffic, signal strength, and your device's compatibility.

Simply contact your service provider to confirm 5G availability in your location and ensure your device is compatible with this next-generation mobile technology.

What is a data bundle?

Mobile data packages offered by your cellular provider allow you to access the internet on your mobile device. These packages come in various sizes, measured in gigabytes (GB) or megabytes (MB), and let you browse websites, use apps, and perform other online activities.
When you buy a data package, you get a specific amount of data to use within a certain timeframe. Once you've used up all the data, you have two options: purchase another package or pay extra for additional data usage, typically at a higher rate.
eSIM technology simplifies purchasing and activating data packages. Unlike traditional SIM cards, eSIMs are embedded directly in your device. This means you can buy and activate data packages directly on your phone, without visiting a store or waiting for a physical card to arrive.
In conclusion, data packages are a budget-friendly way to manage your mobile data usage and avoid overage charges. With eSIM, purchasing and activating data packages is a breeze, making it a perfect choice for users who rely on mobile data access.

What are the benefits of eSIM?

Compared to traditional physical SIM cards, embedded SIMs (eSIMs) offer a number of advantages:

1. Simplified Convenience: Unlike physical SIMs that require insertion and removal, eSIMs are embedded directly in the device. This is especially beneficial for slimmer devices with limited space or for users who switch carriers or plans frequently.
2. Enhanced Flexibility: Switching between carriers or plans becomes effortless with eSIMs. No more fumbling with tiny cards! This flexibility is particularly valuable for travellers who can easily connect to a local provider upon arrival.
3. Boosted Security: eSIMs utilize encryption to safeguard user information and prevent unauthorized access. Moreover, the absence of a physical card eliminates the risk of loss or theft, minimizing the chances of identity theft.
4. Cost Efficiency: Since eSIMs are integrated into the device, there's no need to buy or replace physical cards. This translates to potential cost savings over time, especially for users who regularly switch providers.
5. Eco-Friendly Choice: eSIMs contribute to a greener environment. They eliminate the use of plastic and other materials associated with traditional SIM cards, reducing overall waste.

In conclusion, eSIM technology provides a multitude of benefits, making it a convenient, flexible, and cost-effective solution for users seeking reliable mobile connectivity.

Does using an eSIM use more battery?

Traditional SIM cards have a physical presence in your device, while eSIMs (embedded SIMs) are digital components built directly into the hardware. So, does this switch from physical to digital impact battery life?
The answer is: not directly. An eSIM itself doesn't consume more or less power than a traditional SIM. However, there are some indirect factors to consider:

- Network Activity: If your device constantly searches for a signal due to poor network coverage, it can drain the battery faster, regardless of eSIM or physical SIM. Similarly, actively using mobile data or making calls consumes battery power.
- Potential Battery Benefits: eSIMs can offer some indirect battery advantages. Since they don't require physical space, they might allow for a larger battery or other power-saving features in the device design.
- Advanced Power Management: Some eSIM-enabled devices might have advanced power management features. For instance, they could automatically switch between network modes (like 4G and 5G) based on signal strength, potentially optimizing battery usage.

In conclusion, eSIM technology itself doesn't directly affect battery life. But network activity and potential design advantages of eSIM-enabled devices can play a role.

Tips & Tricks

What's an eSIM?
An eSIM is a digital SIM card built right into your phone. It acts just like a regular plastic SIM, but takes up zero space. You can easily purchase, install, and activate it directly on your phone, no need to visit a store or juggle tiny plastic cards.

Making Your Data Last:
Before you jet set, here are some tricks to maximize your eSIM data usage:

- Understanding Your Needs: Light use like email, browsing, and social media might only use around 1GB per month. Streaming services like movies and music are data guzzlers, so factor those in.
- Video Settings Matter: Streaming eats up data fast, especially on high-quality videos. If your device defaults to HD, switch it down to Standard Definition (SD) for significant savings.
- Data Saver Features: Both Apple (Low Data Mode) and Android (Data Saver Mode) have built-in features to conserve data. These modes are highly recommended to prevent unexpected data usage, especially while traveling.
- Avoiding Roaming Charges: If you have a primary SIM card in your phone, disable data roaming to avoid surprise bills from your home carrier. Your device might try to connect to any available network, so make sure roaming is off for unwanted connections.

Travel smart and explore more with these eSIM data-saving tips!

Is an eSIM better for roaming?

Traveling abroad? Ditch the SIM swap and consider an eSIM!
eSIMs offer several advantages over traditional physical SIM cards for staying connected while you roam:

- Convenience: No more fumbling with tiny trays or risking losing a SIM card. Download an eSIM profile for your destination directly on your phone and switch between them with ease.
- Accessibility: Unlike physical SIMs, which might be unavailable upon arrival, especially at odd hours, eSIMs can be purchased and activated electronically, anytime, anywhere.
- Flexibility: Store multiple eSIM profiles on your phone. Traveling through different regions? Simply switch between data plans from various carriers for potentially better deals and seamless connectivity.
- Security: eSIMs are tamper-proof, unlike physical SIMs that can be stolen or replicated. This adds a layer of protection for your personal information and prevents unauthorized access.

Overall, eSIMs provide a convenient, secure, and flexible solution for staying mobile abroad. However, ensure your carrier supports eSIMs and check for network compatibility in your travel destinations.

What is an eSIM?

The next generation of mobile connectivity is here: the eSIM. This tiny, embedded chip acts just like a traditional SIM card, but it's permanently built into your device like a smartphone or tablet. No more fiddling with tiny trays or trips to the store!
Activating an eSIM plan is a breeze. Gone are the days of physical SIM cards. With eSIM, you can simply scan a QR code, use a mobile app, or visit your carrier's website to activate your chosen cellular plan. It's a streamlined and hassle-free process.
But the advantages of eSIM go beyond convenience. It offers greater flexibility by allowing you to switch between carriers and plans without needing to swap a physical SIM card. This opens doors for easy comparison and choosing the best deal. Additionally, eSIM technology paves the way for sleeker and more compact devices by eliminating the need for a dedicated SIM card slot.

Why is eSIM such a great opportunity for travel and hospitality?

eSIM technology is transforming the way travelers stay connected, offering a wave of benefits for both adventurers and the hospitality industry. Here's how:

- Effortless Activation: Ditch the airport scramble for a local SIM card. eSIM lets travelers activate a local mobile plan instantly upon arrival, eliminating language barriers and saving precious exploration time.
- Budget-Friendly Connections: Forget exorbitant roaming charges. eSIM empowers travelers to compare and choose cost-effective local data plans, ensuring they stay connected without breaking the bank.
- Unmatched Flexibility: Multi-destination trips are a breeze with eSIM. Travelers can seamlessly switch between mobile network plans depending on their location, maximizing value throughout their journey.
- Hospitality Industry Boom: eSIM unlocks new revenue streams for hotels and hospitality providers. Imagine offering eSIM-enabled smartphones for guest use or partnering with mobile networks for exclusive guest plans.

In essence, eSIM fosters a smoother, more budget-conscious travel experience for globetrotters, while empowering the hospitality industry to elevate guest services and tap into fresh revenue channels.

Is eSIM needed for 5G?

While 5G compatibility doesn't always require an eSIM, some 5G devices still come equipped with traditional SIM cards.
However, eSIM offers distinct perks for the 5G experience. For frequent travelers, switching between carriers and plans becomes a breeze without fumbling with physical cards. Additionally, eSIM allows juggling multiple phone numbers on one device, keeping work and personal lines distinct.
In the end, the need for eSIM with 5G boils down to your individual needs and how you plan to use your device.

How many mobile operators offer eSIM services?

eSIM adoption is on the rise. By the end of 2020, over 175 mobile carriers in more than 69 countries were offering eSIM services for smartphones. Developed regions are leading the charge, with Europe boasting the most deployments at 41%. Major carriers in the UK, France, Spain, Germany, Netherlands, US, Canada, and Australia all now provide eSIM options. The future looks even brighter for eSIM, with a projected 90% of mobile operators worldwide offering the technology by 2025. By that same year, the GSMA forecasts a staggering 2.4 billion eSIM smartphone connections globally.

Which device brands support eSIM?

While Apple received early recognition for eSIM adoption, by the end of 2020, a significant number of other manufacturers had joined the trend. Over 85 consumer device models from various brands like Google, Samsung, Microsoft, Huawei, Lenovo, HP, and Motorola incorporated eSIM technology. This included smartphones, tablets, laptops, and smartwatches.

What advantages does eSIM give now that SIM cards didn’t before?

Traditional SIM cards are getting a digital upgrade with the arrival of eSIM technology. Here's how eSIM stands out:

1. Effortless Switching: Forget fiddling with tiny trays and SIM ejector tools. eSIM lets you switch carriers or plans electronically, a breeze for travellers who juggle multiple SIMs.
2. Space Saviour: Ditch the bulky plastic! eSIM's digital format frees up valuable real estate inside your device, particularly beneficial for space-constrained gadgets like smartwatches and tablets.
3. Ultimate Flexibility: Need to change carriers or grab a limited-time plan? No sweat! eSIM allows on-the-go adjustments to your cellular service, empowering you to manage data usage and snag the best deals.
4. Enhanced Security: eSIM boasts built-in safeguards that shield your cellular account from unauthorized access and fraud. This translates to better protection for your finances and overall security.
5. Eco-Friendly Choice: By eliminating the need for physical SIM cards, eSIM contributes to a greener world. Less plastic waste means a reduced environmental footprint.

In essence, eSIM offers a more convenient, flexible, secure, and environmentally friendly way to connect. As this technology gains traction, expect even more advantages to emerge in the future.

Can I access any website or application using my eSIM data?

Absolutely! With a compatible eSIM and device, you can browse freely across most websites and apps, just like with a physical SIM card.
Here's why: eSIMs act like digital SIM cards, allowing your device to connect to cellular networks. This connection grants internet access, enabling you to visit any website or use any app – unless restricted by your mobile carrier.
Some carriers might limit access to specific websites or apps, like video streaming or social media. These restrictions are usually in place to manage network traffic or adhere to local regulations.

Will my eSIM work on a Smart Watch?

Currently, our eSIM technology works best on smartphones, tablets, and laptops. We're committed to expanding compatibility in the future, bringing eSIM support to a wider range of devices.

Are eSIMs better for the environment?

eSIMs are increasingly seen as the greener choice compared to traditional plastic SIM cards. This stems from their digital nature, eliminating the need to produce and dispose of physical cards that contribute to plastic waste and pollution.
Traditional SIMs are made from culprits like plastic and metal, materials notorious for their slow decomposition and negative impact on the environment. Manufacturing them requires energy-intensive resources like water, electricity, and raw materials.
In contrast, eSIMs are embedded directly into devices, removing the physical card entirely. This translates to a more eco-friendly solution that minimizes waste and pollution. Furthermore, eSIMs reduce the mobile industry's carbon footprint by eliminating the energy consumption and resources used for SIM card production, shipping, and disposal.
On the whole, eSIMs offer a clear advantage in terms of sustainability and environmental impact compared to traditional SIM cards. By minimizing waste and pollution, eSIMs pave the way for a greener and more sustainable future.

How much data will I need?

The amount of data you require depends on how you use your device and what you do online. Here are some key points to consider when estimating your data consumption:

1. Streaming Power: Streaming videos, music, or podcasts gobbles up a lot of data. A high-definition movie, for instance, can burn through 3 GB of data in just an hour! Browsing websites, checking emails, and scrolling through social media generally use less data, but it can add up over time.
2. Downloads & Updates: Downloading apps, software updates, and other files can be data guzzlers, especially if you frequently download large files or updates.
3. Gaming Online: Online gaming can use a moderate amount of data, but it depends on the specific game and how often you play.
4. Video Calls & Chats: Video and voice calls can be data-intensive, especially if you make them frequently or for extended durations.
5. Hotspot Sharing: If you use your mobile device to tether or create a hotspot for other devices, you'll also need to account for their data usage.

To get a better idea of your data usage, you can check your device's data usage statistics or contact your service provider. It's usually a good idea to start with a smaller data plan and then adjust it based on your actual usage patterns over time.

Is this the same with an eSIM-only phone like the Motorola Razr?

While eSIM technology is gaining traction, phones that solely rely on eSIM are still uncommon. But there's a silver lining! These phones ditch physical SIM cards entirely, offering a streamlined user experience. Switching between cellular plans is just as easy as managing eSIM profiles on other phones.

How many mobile devices out there support eSIM?

Due to the fast-paced adoption of eSIM, pinpointing a precise figure for compatible devices is challenging. Nevertheless, a significant portion of smartphones and tablets released from industry leaders like Apple, Samsung, Google, and Microsoft since 2021 come equipped with eSIM functionality.

Can I send SMS or make phone calls using my eSIM?

Please note: Our eSIMs are designed for data access only. They cannot be used for traditional text messaging (SMS) or phone calls.
Good news! You can still enjoy messaging and calling through internet-based apps like WhatsApp or iMessage. These services will work seamlessly with the mobile data provided by your eSIM.