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Purchase, Payment & Order, Refund
Complete guide: ordering, payments, rates, cancellation policies and guarantees
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What are the different payment methods accepted?
I have less GB than I paid for. What should I do?
My debit or credit card was declined, can I find out why?
When should I buy my eSIM?
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Billing questions
Instructions for returning home - Android
Instructions for returning home - iOS
What is the return policy?
Any extra fee ?
I haven't received my QR code
Can I buy an eSIM for someone else?
Should I buy it before traveling or after reaching my destination?
I've used up my data allowance and I need more. Can I top it up?
What payment methods do you accept?
Are there any additional charges besides the data plan charges?
Can I keep my eSIM and buy a data plan each time I travel abroad?
Do I need to be connected to Wi-Fi when I want to buy a new data plan after my previous plan has ended?
I purchased a data package on the website, but I haven't received an email.
Should I buy my eSIM before traveling or upon arrival?