Help category
Usage & Management
Manage your eSIM daily: track usage, hotspot and data top-up
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Can I delete my eSIM card and download it again?
Can I use my QR code on multiple devices or transfer it from one device to another?
Can I use my eSIM as a hotspot?
How do I set a data limit on my Android device?
How can I save data usage on my Android device?
How can I receive SMS messages and calls if I am connected with my eSIM which is reserved exclusively for data?
Can I receive phone calls on my main number?
Can I use the interconnect (personal access point)?
Can I use my eSIM in dual SIM mode?
How do I delete an eSIM?
How do I remove an eSIM from an iPhone?
Why isn't my hotspot working on my Android?
What if FaceTime doesn't work with an international eSIM?
Is your iPhone hotspot not working? Here's how to fix it
Can I use my eSIM for a personal hotspot or connection sharing?
How do I remove an eSIM?
When can I remove an eSIM?
How to find your eSIM's unique ICCID
Can I continue to use the same eSIM?
How can I find my eSIM number?
Rename my eSIM - Android
Rename my eSIM - iOS
Rename my eSIM - Pixel
How can I find out how many gigabytes I have left in my data plan?
Is it possible to transfer my eSIM from one device to another?
Can I delete or reset my eSIM?
How can I reduce data consumption on my smartphone when I travel?
How do I remove the eSIM from my device?
Do I get a phone number with the eSIM?
How can I track my data usage?
Can I transfer the eSIM to another device?
How does the SMS function work?
How to use WhatsApp / iMessage with your eSIM?
How can I check my balance?
How do I use WhatsApp with my new number?
Why is my phone number not showing up on my device?
Why don't I have a phone number?
Can I keep my phone number after the plan expires?
Can I use SMS for third-party applications or services?
Does your service have any restrictions regarding "access point" or "connection sharing"?
How can I find my phone number or GES login information?
Why aren't my voice calls working?
How can I check my balance for the Thai eSIM?
How can I check my data balance or plan expiry date?