How to resolve an eSIM installation error on your Android device?

Setting up an eSIM on an Android device should be a hassle-free process, but sometimes difficulties can arise. Whether it's due to a locked device, an already active plan, or compatibility issues, it's crucial to understand common eSIM errors. This guide is designed to help you overcome problems you might encounter, such as a non-working eSIM QR code, so you can take advantage of this technology without any hassle.

Here are the most common eSIM setup problems on Android:

1. Unable to add an eSIM:

This issue typically occurs when your device is locked to a carrier, preventing the eSIM from being used with another network. To check if your device is locked, follow these steps: Go to Settings, then Connections, and select Mobile networks. Next, disable automatic network selection and wait for the available carriers to appear. If only your carrier appears, your phone is locked. Otherwise, your device is unlocked and can use an eSIM. To unlock a locked device, contact your carrier and follow their terms and conditions.

2. eSIM not ready: This error can occur when the eSIM is already installed, if airplane mode is enabled, if the Wi-Fi connection is unstable, or when you try to reinstall a deleted eSIM. To resolve this, first check if the eSIM is already installed by verifying the ICCID code. Then, disable airplane mode and connect to a reliable Wi-Fi network. Finally, try manual installation using the provided codes. To verify installation, look for two mobile signal icons on your device. This may indicate that the eSIM is installed and simply waiting to be activated.

3. Plan already in use: The "Plan already in use" error appears when the eSIM plan is active on another device or if you try to transfer it without deactivating it. To resolve this issue, first check the ICCID code. Then, remove the eSIM from the old device before installing it on the