Help category
Installation & Activation
Everything about activation: from scanning the QR code to manual configuration on your smartphone
Support
Need a direct answer?
If the answer is not listed here, contact Mobitravelers support with your order number and device model.
Articles
Browse articles
Each card below should lead to a dedicated help article page.
When should I buy, install and activate my eSIM?
My SIM card or eSIM has expired, is it possible to reactivate it?
How to activate eSIM on an iPhone or iPad in Türkiye?
What should I do if eSIM activation is blocked on my iOS device?
I can't scan my QR code
Why am I seeing the error "Unable to activate eSIM" on iOS?
Can I reinstall an eSIM?
Can I install the same eSIM on multiple devices?
How many eSIMs can I install?
How to resolve an eSIM installation error on your Android device?
How do I install and activate an eSIM on a Vivo mobile phone?
How to install and activate an eSIM on Oppo?
How to install and activate an eSIM on OnePlus devices?
Installing one or more eSIMs on an Apple device
Can I install a single eSIM on multiple devices?
When should I install my eSIM?
Plan activation
Confirm that everything is installed correctly - Android
Activating your eSIM abroad - Android
Activating your eSIM abroad - iOS
How can I be sure that everything is properly installed before leaving my country?
When will my plan be activated?
Can you activate an eSIM on multiple devices?
Is there a way to activate an eSIM without a QR code?
Can you have multiple eSIM packages installed on your phone?
How long does it take for a new eSIM to be activated?
What is an eSIM QR code?
How do I download and configure the eSIM?
Can I remove the eSIM and scan the QR code again?
I installed the eSIM but it's not working?
Can I use the same QR code to install the eSIM profile on multiple devices?
Does the QR code for eSIM installation have an expiry date?
How do I configure an APN?
I only have one device and I can't scan the QR code.
I'm getting the error "Unable to activate mobile data network" "PDP authentication failed" on my device
Can I choose my activation date?
When can I use my eSIM?
How do I install and activate an eSIM on a Honor device?
Confirm that everything is installed correctly - Pixel