Help article
When should I buy, install and activate my eSIM?
Use the page content field for the main answer, steps, screenshots, and troubleshooting guidance.
You can acquire your eSIM at any time before your trip.
To install it, ensure you have a reliable internet connection. We recommend installing it in your home country a few hours before your departure. Once you arrive at your destination, activate your eSIM by enabling data roaming (Data Roaming > ACTIVATE). If you experience any issues upon arrival, do not delete the eSIM, as it cannot be re-downloaded. Instead, contact our customer service for assistance.